What IMAGE does your writing project?
Are you happy with your TONE OF VOICE?
We can help define your BRAND
We can help your business/organisation identify its own, unique Tone of Voice. This enables you to get across your overall brand - your character, values and purpose - in an engaging and impactful way to customers ... This will help you win more people's attention, interest and admiration.
We call this service 'VoiceID'
As well as drawing up detailed Tone of Voice Guidelines (for more details, see below), we can then apply your tone to documents or web pages of your choice. This ensures documents are written in line with your brand - with the tone and messages that you desire - be it on your website, in your flyers and newsletters, or your all-important marketing material.
VoiceID blends together my own diverse copywriting experience with the marketing and branding expertise of my business colleague, Mike Northover from Deep (see his bio and website, below), with whom I work on copywriting assignments.
Want to find out more?
We often refuse to accept an idea merely because the tone of voice in which it has been expressed is unsympathetic to us. Friedrich Nietzsche
Speaking with Mike and Robert about tone of voice, and how I want people to feel when they read about the business was a really good experience. VoiceIDis so powerful. It opens up a conversation about how you speak to clients and prospects – and crucially, puts you in control.
Jon Baverstock - Studio 18, Reading
The input from Robert and Mike was extremely helpful. They brought fresh insights and new perspectives and they challenged me to think in different ways in order to achieve more positive outcomes.
Andrea Stanley - www.floin.co.uk
4 BENEFITS of working on your Tone of Voice
Here are four reasons for establishing your own, unique, Tone of Voice:
1.) 'Hit the spot' with your target audience
2.) Impress customers with fluent, high-impact documents
3.) Differentiate yourself from your competition
4.) Uncover a winning writing style for your business
Explained in more detail ...
- Make an impression - Make an impact - Increase clients' confidence in you, so they know they have come to the right place.
- Establish a clear, company writing style - Having a clear voice means you will have a uniformity of writing across your staff/teams. It also means it will be easier/quicker for new staff, temps or freelancers to write for you - without requiring much guidance.
- Get your brand recognised - Consistency across all your communications will develop a stronger relationship with your customers, and create a differential that can set you apart from your competitors.
- And finally ... Put a smile on your customer's face. Which is no bad thing.
AVOID these COSTS and NEGATIVES
- Misunderstood/confused messages
- Frustration felt by new/existing customers
- Lost business
- Negative image
- Damaged reputation
Our tone of voice services
FREE - Tone of Voice Review
For micro-businesses only. First we ask you a few questions about your business, its values and character, your target customers etc. Then we’ll look at one of your documents (a brochure or a key page of your website) and provide 'top-line' feedback. This will advise of any directions where - we believe - you may need to examine your tone of voice. (This service is done over the phone, and we invest just 1 hour - however, it should give you a flavour of your needs and our capabilities.)
Tone of Voice - Audit & Application
To do this, we collect more in-depth information on your product/service, culture, values and target customers. You help us by completing a few short 'exercises'. From these answers, and the results that we draw from them, you get three benefits. (1) We work with you to define and develop a Tone of Voice Guide that is tailored to your business. (2) This gives you and your staff team detailed guidelines to be followed when creating written/digital content. (3) In addition, we apply your desired voice to a short document of your choice, or a 1-3 key pages on your website. (This service involves a face-to-face meeting, or phone conversation.)
From £600 - subject to company size, and amount of investigations required
Tone of Voice - Copywriting
For those who want it, we can be commissioned to apply your desired tone of voice to other business documents - such as reports, marketing material, newsletters, or your website, etc.
We often refuse to accept an idea merely because the tone of voice in which it has been expressed is unsympathetic to us – Friedrich Nietzsche
Mike Northover – Copywriter & Marketer
Mike spent many years working for specialist marketing agencies, working on campaigns for big brands. He believes passionately that brand voice is a key part of brand identity, and that to really engage customers, a business needs to have guidelines that address how it should speak – not just how it should look.
At Deep, Mike works with a diverse range of businesses, helping them to find their own unique ‘brand voice’ and identify key marketing messages – before creating compelling written content that delivers results.
When he takes time out from sharpening his pencils, it’s usually to stroke his beloved Nespresso coffee machine, go for a long off-road bike ride or practice yoga really badly. He’s always up for a Guinness, but be prepared for nostalgic ramblings about his time as a holiday rep, and his career-high – working in marketing at Club 18-30 Holidays.